Our warranty policy covers all of the jewellery purchased from Gemmuine Jewellery. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse or natural wear and tear.
Warranty exceptions and exclusions:
- Any damage to jewellery caused by neglect, abuse or natural wear and tear.
- Any jewellery that has been repaired by another jeweller. We cannot be held responsible for merchandise that has been worked on by another jeweller.
- If you need to return merchandise due to defects, please contact us via email.
- Once the product is received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will ship out your replacement item at no additional charge within 30 business days.
- If your jewellery is damaged, we offer full repair services at an additional charge. The product must be accompanied by your warranty certificate.
- Upon receipt of jewellery, repair may take up to one month.
- Gemmuine Jewellery reserves the right to reject any returns that do not comply with the conditions stated above.
- Our warranty does not entitle you to receive a replacement or refund for lost or stolen items.