Gemmuine Jewellery wants you to love your new purchase. We want you to be as satisfied with your purchase and customer experience as possible, and so we’ve made our returns and exchanges easy and simple.
INTERNATIONAL ORDERS
For international orders, we currently do not provide a refund policy. However, Gemmuine Jewellery may refund the amount to the customer only under following two circumstances and at the sole discretion of Gemmuine Jewellery;
- We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
- We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges.
DOMESTIC ORDERS
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- Any regular stock item may be returned within 1 working days from the date of delivery. In order for an item to be eligible for exchange or return, it must be unused, unworn, undamaged and in the original packaging with the tag attached and not tampered.
- If purchased online, customers may be able to return the item within 5 working days of delivery. They may send an email to contact@gemmuinejewellery.com to receive instructions on how to ship the product back and receive their refund. In order for an item to be eligible for exchange or return, it must be unused, unworn, undamaged and in the original packaging with the tag attached and not tampered.
- Customized item sales are final. No returns allowed on special orders, sized, personalized, altered items.
- No refund/credit will be given for items that were not paid for, such as promotions or gifts.